Christopher Dancy

Founder, VP Sales and Marketing @ ServiceSphere

Denver

United States

www.chrisdancy.com

“ITSM SOFTWARE SALES & MARKETING LEADER ”

SOFTWARE SALES & MARKETING LEADER

* Business Development * Global Sales & Marketing Strategy * Thought Leadership * Global Revenue Growth * Sales Force Training & Support * Relationship and Project Management

Positioning Technical Corporations for High Profitability and Global Dominance in Cutthroat Markets.

Strengthening company-client relationships through keen understanding of technical needs, and bringing exceptional track record of successful product messaging, speaking engagements, promotional energy, and strategy to access new markets.

Engaging and innovative technical marketing/business development champion with unprecedented ability to develop international presence through customer-centric marketing messages. Sought-after marketing expert skilled in gaining trust of influential players and demonstrating empathy for customer needs. Offer unique blend of expertise in product development, channel training, and matrix/project leadership.

Specialties:
** ITIL Practitioner *HDI Support Center Manager *Service Catalogue Certified Manager *MOF (Microsoft Operations Framework) Certified **

Chris Dancy a founder and Vice President of Sales and Marketing of ServiceSphere^TM, an organization dedicated to the full lifecycle of IT support. From businesses without a traditional IT department all the way to organizations looking to virtualize their support functions.

Previously Chris Dancy joined Touchpaper/Avocent as Vice President of Business Development in March 2007, advocating processed based approach to ITSM through people, process and tools.

Chris has over 20 years of experience in IT, and was responsible for enterprise presales support ITIL consulting, best practices support and North American speaking ITSM engagements.

Before joining Touchpaper/Avocent, Chris was the Director of Product Development Service Desk Technologies & Desktop Management Strategies at NetworkD.
In this role, Chris developed internal testing methodologies and managed iValue and iServiceDesk for HEAT roadmap.

iValue was one of the first technologies to bridge service desk and desktop management agnostically from any service desk software to LANDesk, Microsoft SMS and Novell Zen.

Previously at NetworkD, Chris was lead solution architect for HEAT Service Desk & the LANDesk Management
Suite, advising customers on ITIL best practices and the integration between desktop and support desk to combine disparate IT practice silos.

Prior to NetworkD, Chris was a solution consultant for FrontRange. While there Chris installed over 150 customers around North America and Europe, from the State Department to Samsung Electronics.

Chris started his career as a service desk manager WebMD.

Chris has a Bachelor of Science degree in Accounting from Mount Saint Mary's University and currently resides in Denver, Colorado with his family.

Experiences

ServiceSphere : 06/2008 - Present
Founder, VP Sales and Marketing
Global Sales and Marketing for Service Virtualization
Touchpaper, an Avocent Company : 02/2007 - 06/2008
Vice President of Business Development
Recognized in High Achievers Club for driving dramatic improvement in market share at international service automation software manufacturer and provider of professional services, maximizing market presence through in-depth customer education and awareness, including enterprise sales support, global campaigns, and customer outreach.

* Reached target markets through product evangelism including speaking engagements, best-practice information sharing, whitepaper creation, and partnership with IT support teams.

* Set stage to allow LANDesk acquisition by championing translation path, first establishing market position and subsequently educating OEM channel teams on service software and ITIL concepts.

* Created vertical sales training for North American senior sales executives, and delivered channel training/assistance to LANDesk/Avocent partners.

* Created worldwide competitive information knowledgeshare.

2 visible recommendations for this position Manage
NetworkD : 12/2005 - 01/2007
Director of Product Development
solutions marketing and sales support affecting profitability for Service Desk Technologies/Desktop Management Strategies products. Educated marketing team on value proposition, marketing collateral, trade shows, beta testing, and testimonials.

* Retained ITIL-focused customers, creating iServiceDesk for HEAT representing industry's first out-of-the-box, best-practice add-on to FrontRange Solutions' HEAT product.

* Managed nearshore development with NetworkD Miratech in the Ukraine.

* Utilized competitive intelligence to assess demand; created specifications and marketing collateral.
NetworkD : 06/2002 - 06/2005
Lead Solution Architect
Served as HEAT Service Desk and LANDesk leader chartered with ITIL best-practice education to clients. Conducted seminars, managed installations, and trained users in support/help desk solutions and LANDesk. Contributed sales engineering, project management, and solution consulting. Managed RFP/RFI process.

* Grew Service Desk Software practice, expanding team to 10+ members from two and demonstrating combined value proposition for desktop management and service desk software products.
FrontRange : 08/1999 - 06/2002
Senior Service Desk Consultant
Customize help desk and knowledgebase software. Analyze business practices of support center organizations and recommend best practice procedures to improve efficiency. Installed and configured web based solutions for call centers. Procedural and technical writing. 75% Travel. Product and project management. Extensive client training on product usage and best practices. Instructing classes on supporting end users and working with helpdesk systems. Supporting clients issues, trouble shooting network connectivity, network mail systems issues.

* Completed 150 global Service Desk engagements.

* Taught over 1000 students HEAT Service Desk Administration over three years.

* Exceeded my travel by 90% for two years.

* Gained "Kung Fu" reputation for ability to bring concepts to fruition; expanded vision and drove execution with analysis of support center business practices to enhance efficiency.
WebMD : 04/1995 - 08/1999
Technical Service Manager
Supervised 15 hardware/networking technicians in three states for over 200 Medical practices and hospitals. Installation and configuration of SCO UNIX, Windows NT 4.0 and 2000 Servers WAN and LAN networks. Disaster recovery and technology review for best practices. Reviews for technicians and related management duties. Project Management for new installs, coordinating different departments. Technical writing for new software applications. Client training on software usages and best practices.

* Deployed Windows 2000 to Organization

* Deployed first MS Exchange Server in 1996 to Organization.

Education

Various Technical Accreditation : 05/1993 - Present

Activities and Societies: -Certifications-
ITIL Practitioner; HDI Support Center Manager; Service Catalogue Certified Manager
-Professional Training-
MCSE 3.51; Oracle 8i Administration; LANDesk Certified Engineer; ITIL Foundations/Practitioner; Knowledge Centre Certified; Microsoft Operations Foundation; Sarbanes-Oxley; Six Sigma; HDI Help Desk Manager; FrontRange ITSM Administration, FrontRange HEAT Administration, Touchpaper ITBM
Mount Saint Mary's College : 08/1987 - 05/1991
Accounting