John Tropea

Perth

“Sharing ideas, thoughts and feedback”

19 Nov 2008

The Social Organization: Women & Leadership Cont.
The Social Organization: You Can Count Your Money...and You Can Count Your Leads...
The real value of social software is that it helps develop and maintain closer relationships with more people than you could without it.
Why bother with Social Software? | Jon Mell - Web 2.0 ideas and strategy
Musing about the value of social software
RIP: ROI :: Blog :: Headshift
Veni Vidi Luxi » Beyond Enterprise 2.0 ROI, evaluation and management of knowledge in the workplace
Social software ROI | Jon Mell - Web 2.0 ideas and strategy
Whereas traditional IT supports business processes, social software helps you when the business process breaks. But you don’t necessarily know how often the process breaks, it’s not as predictable as number of invoices processed per month, or new clients signed up per week. You don’t know what benefits could be realised if Joe in Finance talked to Sarah in HR. It might be absolutely nothing. On the other hand it might fundamentally change the company for the better. Social software is a serendipity lubricant that increases the chances of valuable interactions occurring - but it makes no guarantee on their frequency or their value.
Web 2.0 to manage business process exceptions - another ROI | Jon Mell - Web 2.0 ideas and strategy
User Adoption « Infovark

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