For reasons too complicated to discuss here, I’ve been invited to limit my support for the Sea Shepherd organization over on The Acer Guy blog. No it’s not a gagging order - nor is it in any way a reflection of Acer’s attitude towards this highly sensitive movement. It’s just something I’ve been asked to do for a while and I’m totally OK with the reasons.

So trust me, OK?

Anyway, for those of you wanting to hear more about the Ady Gil, this is a project I’m particularly proud to be involved in. It came out of nowhere and completely absorbed me and at the same time stimulated me to get off my butt and use social media for a higher purpose, the results of which I’m really looking forward to seeing in the new year.

So for now, we’ll just have to make do with Sustainable Coastlines and Sea Shepherd… for whom we managed to get several computers out to New Zealand and Australia just before they set sail on operation Waltzing Matilda.

I’ve been getting regular updates from the captain of Ady Gil, Pete Bethune, and I thought you’d like to read a first hand report of what these guys are up to. There’s a lot of them but they make a fantastic and very courageous story, I’m proud to be a part of.

Here’s the first batch of Pete’s daily updates, up to Christmas Day. Trust me, it’s worth reading:

Talking Japanese

“Why do you hate the Japanese”, the reporter from Japan asks me earnestly. She’s got a slight American accent, like many young Japanese these days. We’ve been in port a few days now, and this is the fourth Juornalist who’s taken the time to visit us.

“Look I don’t hate the Japanese”, I reply. “I just hate the whalers. And the people who eat whale meat. But if Japan continues to hunt whales, then it is possible that eventually, most of the world will hate you.”

She raises her eyebrows as though she doesn’t believe me.

“But if it is OK for you to eat kangaroo in Australia, why is it not OK for Japanese to eat whale meat.”
I’ve heard this argument, or versions of it at least, from a number of Japanese Reporters. And I roll off my usual reply.

“Well I’m not Australian for a start. But even if I was there’s a big difference between whale and kangaroo. Firstly, there are millions of kangaroos in Australia, whereas there are only a few hundred thousand minke whales left. The genetic diversity of kangaroos is assured because of their numbers, whereas the gene pool for whales is very small. So every whale matters.”

“Secondly, the kangaroos are on Australian soil, and it is up to Australians to manage them as best they can. The whales on the other hand are in international waters. Japan has no right to go stealing those whales. ”

“Thirdly, when a kangaroo is killed, it does not have an explosive harpoon through its back and take 45 minutes to die. It is just wrong what your people are doing down there.” I finish and there is a long pause. I can tell she already has her next question. She’s reading them off a list, like all the other Japanese Journalists. They may as well just email me the questions, I think to myself.

“What about our culture”, she finally says slowy, as though she has me cornered. “Japan has a long proud history of whaling, and it is part of who we are.”

I pause for a few seconds. The repetitiveness of these questions makes them boring, but right now it is part of my job.

“Look, it was the Americans who encouraged you into whaling after World War II. So its not like you’ve been whaling the high seas for centuries…and culture doesn’t make it right anyway. The Sudanese still practice circumcision of women, and they argue it is their culture, but it doesn’t make it right. For a long time the Americans had slavery as part of their culture, but it doesn’t make it right. And right here in Tasmania, for a long time, it was acceptable to shoot Aboriginal people on your land. It was part of their culture. But it doesn’t make it right.” I’ve lowered my voice and there’s an aggressive edge to it.

“Ummm. One last question. The whaling industry employs a lot of people. What do you say to those people who would lose their jobs if whaling was to stop.” I’m wanting to say “they can get f**ked.” Instead I roll off my usual, “well world war II employed a lot of people as well.”

She stands and shakes my hand. “Thanks for your time”, she says humbly, and wanders off down the dock. I’m not sure what she’ll report. I doubt the analogies will make it into the paper. It’s probably not what the Japanese want to hear. But the fact that we’re heading down to Antarctica to try and stop them certainly will…

Blog bought to you by Acer

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Captain’s Blog. Japanese Spies

“How much did these dry suits cost”, says Jimmy, as he squeezes into one of our new black Mustang combat suits? He looks well impressed. He wriggles around for a few seconds, and then his head pops out the neck seal. He doesn’t smile much young Jimmy. And with his skinhead, he looks like he’s about to rip someones head off. It’s a great bit of kit really. Underneath we have these garments a bit like sleeping bags with arms and legs. It was a company in UK called Weezle who generously donated them to us. And on top the Mustang dry suit.

We finally get kitted up and wander outside. We’re cleaning the hull, plus there are two new zinc annodes to install on the driveshafts. This also gives us one last chance to try all this great equipment before heading to Antarctica.

I look up on the dock, and there’s the usual array of locals, and a few tourists off the cruise ship docked just in front of us. But there’s one guy who sticks out like a set of dog balls. While there’s a few other people around who look like they’d cook on a wok instead of a frypan, something about this guy just doesn’t look right.

“Hey Locchy”, I say quietly to the young lad who’s been helping us during his School holidays, “I want you to go and get a photo of that guy up there”, and I motion towards the guy who is pretending not to look at us. Jimmy by now has emerged in his gear, and the guy, on seeing him, raises his camera up and takes a bunch of shots of us, and then goes back to looking at the fishing vessel behind us. Lochy, alias 007, climbs up the dock and wanders nonchanantly towards him. Lochy lifts up the i-phone, and the man suddenly jumps into a van and reverses away, bumping over the gutter on the way. 007 grabs his push bike and disappears after him.

It takes us another ten minutes getting the scuba gear ready, and we’re just about to jump in the water, when 007 scampers back on the stern of Ady Gil. He’s panting, and it takes him a few seconds to catch his breath. “I lost him a couple blocks away”, he starts. “But then when I was coming back, I spotted the same guy parked up over there by the toilter block. He’s got a massive set of binoculars, and he’s now got a camera lense about this big”, and he holds his hands about half a metre apart.

I sneak a glance over at the toilet block and sure enough, the van is parked there with just the corner showing. “Hey Larry”, bring us a couple of flares will ya. Lets see what this flushes out.” Jimmy and I take three hand flares each, we get a few feet underwater, and we let them off, one after the other. The flares look really cool underwater. They initially splutter and cough, and then after a few seconds they roar into life, with a bright glow lighting up the particles in the water.

It’s a good 10 minutes later before we surface, and there’s this hazy smoke all around us. It looks suspicious for sure. Larry and 007 are excited. “It took about 5 minutes”, Larry explains, “and then these two men appeared from nowhere, and reeled of photos until they realized I was also shooting them as well. And they then disappeared around the corner.”

It’s unsurprising I guess. Our presence here is hardly a secret, and if I was the Japanese, I’d have us under surveilance as well. At the very least, it means it is costing them more money to run their operation. Although if boy 007 can outsmart them, I’m not sure its money well spent.

Blog sponsored by Acer.

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Captain’s Blog 5. Leaving…at last

It’s a stiff breeze rollicking up the Port Of Hobart as we say our final goodbyes to people on the dock.
“You be careful down there”, says Pam, who’s been a bit like our Mum over the last two weeks here. “And make sure you all come back in one piece.” It’s a sentiment expressed by many. There are certainly risks in the campaign. We are taking a small boat into the most treacherous waters on earth. There’s the roaring forties, furious fifties and screaming sixties to deal with. And that’s before we deal with any ice.

This boat has never been in ice before, but it’s certainly well proven in big seas. What worries me more are the Whalers. Or Scientists should I say. Actually I’ve decided I’ll call them Scientitsts from now on. Which is a total farce of course. The only science going on down there is how many steaks they can eek out of each carcass. But what the “Scientists” will do to us remains an unanswered question. If the initial skirmishes between the Steve Irwin and the Shonun Maru II is anything to go by, the Scientists are ready for a fight this year…and they remain well funded from State support in terms of subsidies, as well as access to restricted military hardware.

At the end of it though the Scientists are just well payed employees doing a job. It does invovle the killing and butchering of whales, but it is still just a job. The team on Ady Gil on the other hand are volunteers giving up a piece of their lives to work on something they believe in. We’re all exteremely lucky to have this opportunity, and we will tolerate a lot of hardship in hopefully putting an end to the professors, Doctors and Lab Technicians, with their harpoons, knives, and butcher hooks.

A few minutes later and we ease away from the dock, and shortly after Hobart is fading in the background. The crew are all busy outside and I’m alone in the helm pondering the voyage. I’m not elated to be leaving. Maybe relieved a little. It’s been a long wait here, and I wish we’d been down a week ago to support the Steve irwin. If anything though I’m nervous. I’m worried we’ll be a failure down there, and we’ll come back with the Japanese Scientists laughing at us. All we can do is our best though. And hopefully it’s good enough to make a difference.

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Captain’s Blog 6. A long night

There’s a slight diesel smell wafting down into the helm. It’s 11:30pm, nearly the end of my shift. The smell has been there for some time actually, and gradually its been getting stronger. It’s nothing I’d kidded myself initially. For the last three years, we’d run Earthrace almost exclusively on biodiesel, and so the smell of diesel in here is relatively new for me. Eventually I convince myself the smell tonight is from more than just when we refuelled a few days back. I wander into the galley and lift the hatch, and to my horror, there’s several centimetres of diesel sloshing round on top of the tank.

I scurry back in to the sleeping quarters, where Jason is lying asleep. His mouth is partly open and there’s a contented look on his face. I rock his shoulder a few times, “Jason, I need you to drive for a bit bro”. His contented grin is replaced with a scowl, and his eyes open with a “where the xxxx am I look”. He finally nods and starts his ritual for getting up, while I hurry back to the galley to start the clean up.

Eventually I trace the problem to the back fuel tank lid, which is an aluminium disk about the size of a frisbie. It isn’t seating right onto the top of the tank, and diesel is sloshing through a narrow gap. Our tanks are so full though, that if I take the lid right off to repair it, I’ll have a mountain of fuel suddenly sloshing around. In the end I tighten things up as best I can, and then sponge up the remaining diesel. It’s not perfect, and the galley will stink of diesel for some time yet, but at least the flow will be stemmed. In a few days when we’ve burned a bit more fuel, I’ll ge the lads to do a proper repair, I say to myself.

I wander back into the helm, where Jason is tweaking the autopilot. “Man I feel crap”, he says slowly.
“Yeah me too”, I reply in disgust. Diesel is all over my arms, and my clothes wreak of the stuff. The fruit and vegetables in the galley will all stink of the fumes now as well. Here’s me heading out for what we hope is a few months, with no shower on board, and on the first night at sea I’m already covered in crap. Not a good start.

Blog bought to you by Acer.

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Captain’s Blog 7. Where are you off to?

“There’s something wrong with the autopiliot”. Jason is trying to whisper, but he’s not so good at it. I drag myself out of bed and look at the clock on the engine controls. 3am. Bugger. Jumping into the drivers seat, the autopiliot has the error “rudder angle not adjusting”, which means the system is trying to turn the rudder, but seeing no change in the rudder angle. I’ve seen this error before, but the trouble is it can be caused by many things. Cancelling the error, I turn the steering wheel manually, and Ady Gil starts a slow turn to port, and back towards Antarctica.

“What’s wrong”, says Jason with concern.
“Well, I reckon the hydraulics are all OK, so its probably a problem with the electronics. We’ll just steer her manually overnight, and hopefully fix things in the morning.”

Steering this big boat manually is a challenge though. The big waves picking us up skew the stern to starboard, and then back to port as we fall aff the back. The trick is to anticipate the waves, and adjust before you’re too far off course. Jason slowly gets the hang of it, now running off the compass for his bearing, and I slumber back to my little scratcher. I scored a bottom bunk tonight which is always nice.

Captains Blog by Acer

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Captains Blog 8. Wet bum.

The water looks cold and uninviting. The waves are a good 3m in height, and we’re stopped somewhere in the roaring forties, with a mission to troubleshoot the steering system. Everything seems OK, with the exception of the starboard outrigger, which we haven’t inspected yet. The trouble is getting there is not so easy, and to then do the inspection, you’re gona end up getting wet, as the constant waves come crashing past us.

I look at Jimmy. Maybe I should send him out. He’s a tough little bugger, and would handle it OK. ALthough I might end up having to go myself anyway, depending on what the problem is. So I decide to go myself. The good thing with doing the crap jobs like this, is the crew respect you for it. I’ll be asking this bunch of lads to do some dangerous jobs over the next few months, and they’ll be more inclined to follow orders if they know I’m willing to do the same job as well.

So I pull off my black ski pants and scarper out on the rope, and abseil down the outrigger. I bury my head in the circular hatch, and am just adjusting to the light when a wave comes shooting right up my bum. Its a cold blast enough to make me wish I had sent Jimmy after all. I can also hear the lads all laughing at me from the back deck. What respect I have from them eh!

The good news is the hydraulic arm has actually come off from the tillar arm. So the ram has been moving OK, but the rudder has been just flapping in the breeze. The rudder on the other outrigger has been doing all the steering. The bolts and washers are all there, and just the nut is missing.

“Grab us an M24 nut will ya”, I yell at Jason. He scarpers off to do some digging in our collection of nuts and bolts. Its half an hour later and the rudder is all back together. Its a quick and dirty though. The nut is not a nylok, not is it stainless. So it’ll corode quickly in the harsh salt environment. But it does keep us on our way to Antarctica, and we’ll do a proper repair at a later date.

Captains Blog by Acer

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Captains Blog 9. The fluffy fifties

“This is not the furious fifties”, I say to Laurens, who’s busy scoffing his breakfast, “its the fluffy fifties. Laurens finishes his mouthful and looks around the horizon. Its a crystal blue sky, and the wind is a gentle 15-20 knots on our stern, giving a nice rolling 3m swell up our bum. And the barometer is firmly planted at 1000 hPa. About as good as you can expect here really.

When we left Hobart our latitude was around 42 degrees, then as we headed south we passed through what are commonly referred to as the roaring forties, and now the furious fifties. By tomorrow, we’ll be into the screaming sixties. That’s not to say they are always roaring, furious and screaming, but they often are. Although not today by the looks of things.

“You wanna be careful what you say”, Laurens finally answers me. “This Ocean can be treacherous.” How the Dutchman learnt a word like “treacherous” is beyond me. Let along the other 5 languages the Dutch all seem to know.

He’s been an interesting crewman young Laurens. I wasn’t so keen on taking him initially. He arrived on the boat a few days before we were to leave, and I hate big voyages with people I haven’t had on the boat before. But he’s turned out to be awesome. The best thing about him is he is always so damned happy. I’ve never seen him without a smile on his face. Not that you want everyone on your boat running around with valium grins. You need a mix of people really. But having someone who’s always happy certainly lifts the team when things are not going well. And for sure we’ll have a few tough days ahead.

By late afternoon the barometer suddenly starts sinking. There was a depression showing on the forecast, although I’d thought we were going to clear most of it. “Down to 980 now” says Laurens, who has suddenly taken an interest in the barometer. I look out the starboard window, and the gentle 3m rolling swell has morphed into angry 4m waves on the beam. Winds increase over the next hour to at least 40 knots, and soon the waves are towering above us.

“Oh check this wave out”, I say to Laurens, who is perched in the Navigators seat beside me. There are white wind trails up the face of it, and on top there’s about 3m of foam thrashing around. Rather than being like a wall, its more like a mountain, with a peak only 30 or so metres long. It passes ahead of us with a whoosh. Five minutes later and one of these monsters lines us up. I turn the boat to port, hoping to take a little of the wave on the stern. There’s a sudden smack as the wave engulfs us. It flicks us round and lifts up the starboard outrigger, then unceremoniously dumps it back down. We slide off the back face, and the wave races away.

“Do you still get scared at sea”, Laurens asks shortly afterwards. The smile has gone.
“Yeah I do. I’m nervous now”, I reply slowly. “No two waves are ever the same. They all differ in some way. We’re only ever one wave away from being flipped upside down. And while I’ve been in seas much bigger than this, the oceans are unforgiving. If you don’t treat them with respect, they will bite you.”
“That was a big wave back there though eh”?
I look over at Laurens, who remains serious.
“Yeah that was a good wave alright. It was a bit like we were irrelevant though. It just came crashing through and we had almost no impact on it at all. It just smashed right past us.’
we sit in silence for a few minutes. “But you wanna know the best thing? We are the only people who will ever get to see that wave.”
Laurens nods his head slowly and his smile returns.

Captains Blog by Acer

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Captains Blog 10. The first skirmish

“It’s right up our arse Pete”, Jason yells. There’s genuine fear in his voice for the first time.” Throttle hard now bro.” His voice trails off, and he watches the giant whaling vessel loom over our stern. Water smashes in on us from the remotely controlled canon mounted on their bow, and for a moment, it drowns out even even the LRADs.

It was some four hours ago, and under the cloak of darkness that Lawrence and I transferred onto the Steve Irwin for a quick meeting with Paul Watson and his officers. The boat was much smaller than I’d imagined. But its like a rabbit warren, with many levels and rooms all tucked away. “I want you to go and harass that vessel following us”, Paul had said to us. “Do whatever you can.” A quick hot chocolate later and we’re back on Ady Gil, lining up a whaling vessel for the first time. The Shonun Maru is actually an ex whaling vessel. These days the harpoon has been replaced by a water canon, and she simply runs security detail for the main whaling fleet…and for the last week, she’s been trailing the Steve Irwin, making it impossible for Sea Shepherd to harass any of the genuine whalers.

It is just getting light as we start sneaking up on the Shonun Maru, her sleek form gradually emerging from the darkness. There’s a certain sinister air about these vessels. In part I guess because of how much I hate their activities. She is sliding past, maybe just four hundred metres away, and the crew are all silent. Suddenly she stops and turns. For a few moments she is almost stationary, looking at us, and evaluating what to do. Then there’s a puff of ugly smoke and she’s chasing us. It reminds me of a hunting dog in fact, aggressive and calculating. For several minutes she circles, then she comes steaming right in on our stern. As we increase speed, the Shonun Maru matches us all the way up to twenty knots, before we finally pull away. The gap increases to over a hundred metres, and she eventually veers away. There’s an indignant air about her as she turns back towards the Steve Irwin, maybe preferring a quarry she can catch.

We start chasing her instead, but the relentless waves come crashing over the top, covering Jimmy and Mike, now cowering on the back deck. Into the waves like this, Ady Gil bombards your senses. The cabin goes dark, as wave after wave come whooshing over you. It takes a while to catch back up with the Shonun Maru. We come in alongside, and I get my first look at her crew. Hardened Security men (Lab Technicians) glare down at us from behind their flak jackets, LRADs and water canons.

Jimmy pulls out the new laser and starts shining this at the crew. In fact Paul had only handed this over to us a few hours earlier, so its a new tactic for the team. The Scientists though seem relatively unfazed by the light as we try to shine it in their eyes. An occasional one looks away, but for the most part they just continue to glare down at us defiantly. By now they are bombarding us with water canons and LRADs, and if I thought wavepiercing shocked your senses, try this.

The battle continues for some three hours, before we finally line up to deploy the prop fouler. It’s a terrifying feeling putting your boat on the line in front of a 60m harpooner. What makes it more difficult is the astonishing speed and manoeverability of our quarry. It means you need to get incredibly close and cross directly in front of them to have any chance of snaring their props. Which is terrifying indeed.

As we line them up, Jason calls distances. “Throttle hard bro”, Jason yells urgently, as we start to cross their bow. I’ve got our FLIR infra red camera looking astern and the giant vessel engulfs the image. The screen then suddenly goes blank as their water canon hits us from above. I can hear yelling from the stern, but over the LRADs and water its impossible to tell what’s happening.
“Its going to be real close”, Jason says for the second time. “Oooohhhhhh.” A slight hint of relief in his voice? “Fuck was that close”.

Mike and Jimmy drag themselves inside. They look wet, cold and exhausted, but there’s also a hint of anger in them. I can tell the prop fouler never worked. And it means we’ve failed. FOR NOW at least.

Captains Blog by Acer

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Captains Blog 11. Icebergs

“Hey there’s an iceberg up ahead.” Mike is on the early morning shift, and his eager voice wakes me from a deep sleep. The crew were all exhausted after the previous 24 hours of no sleep and the skirmish with the whalers, and none of the others can be bothered getting up right now. I clamber out of bed and climb into the Navigators seat beside Mike.

“It’s over there”, he says, pointing at a berg a few miles ahead of us. Its probably a few hundred metres long, and as we get closer, lots of smaller bergs show up in the water. I’ve told the crew 20 times to be super careful when on watch. We hit a single berg, even a small one, and our season is probably over. I can’t help myself saying it again though.

We slide silently past the big iceberg. Birds circle around it, diving and weaving to pluck little scraps of food from the frigid waters. Icebergs like this act as fish aggregation devices. A bit like a reef. Only here the reef gradually decays away. Small fish, bigger fish, birds and the occasional unlucky penguin all share this shrinking ecosystem.

“You know, a lot of people talk about the amazing colours down here”, says Mike thoughtfully. “But I can’t see it.”

I look over at the iceberg, with big waves crashing up on its northen edge. It’s just white, and the water is green. “You know, I reckon the real beauty down here is in the barrenness of it all. We’ve been at sea for nearly a week, and the only thing we’ve seen above the water are a couple of shrinking ice bergs. Romantic, photoshopped pictures of blue skies and icebergs are used to lure tourists down here to make money. In some respects just like the Japanese come here to make money. But the reality is there is bugger all here, above the water at least. It’s nature’s way of telling us we shouldn’t be here. It’s made this the most inhospitable place on earth.”

We sit there in silence for a while. A couple of simple blokes trying to think deeply. Mike’s brow in furrowed. “yeah but under water is a different story though aye.”

Indeed it is almost the complete opposite underwater. These waters are amongst the richest on earth. Over summer, massive amounts of plankton are harvested by the kryll, which in turn baseload a massive ecosystem. The whales come down here and pig out over the summer months, fattening themselves up in a three month feeding frenzy. Kind of like what UK chicks do over summer I guess. The whales just don’t get any presents to open.

“Do you think the Japanese will ever stop whaling down here.”? Mike suddenly changes the subject.

“I hope so. I wouldn’t be down here if I didn’t think we had a chance of stopping them. And I hope after this year they call it quitz. We don’t belong here mate. The Japanese don’t belong here. No-one belongs here. We should just leave this as the one place on Earth that man hasn’t stuffed up.

Mike nods his head in agreement. He’s been to UK a few times.

Captains Blog bought to you by Acer

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Captains Blog 12. A White Xmas

The food haul off the Steve Irwin a few days ago was not massive, but we did score a few veggies. I’ve wrapped them all up in tinfol, and they’re placed precariously around the exhaust maniforld and turbochargers on our two Cummins engines. There’s even a couple vegan roast turkeys in there as well. Not quite sure what’s in them. They look more like cheese than turkey. But we’ll find out in a few hours, when our Xmas banquet unfolds. The Cummins hangi we’re calling it.

I wander back into the galley where Laurens is busy working on his accessories to the roast. “How about mushgroom sauce”, he says hopefully.
“Yeah if we had some mushrooms. They’re long gone.” He goes back to fossicking through the various bins of food.
“Oh I did prepare this he says”, holding up a green bin of water. His smile never dissappears, only now its even bigger than usual.
“You have a bowl of water, Laurens you are amazing”, I reply with a sarcastic edge, but I’m slightly curious exactly what Laurens thinks he has achieved.
“But it’s snow water. I gathered all the snow on the back deck and we can have antarctic tea.”Which I have to admit is kinda cool. It started snowing early this morning and hasn’t let up. So we’re in for a white xmas. And Antarctic tea it would seem. Although give me blue skies, a white beach and rum n coke anyday.

It seems like ages ago since the Steve Irwin headed off for McQuarie Island. In fact it is not even two days. Time goes so quickly down here. Word came through today that they are in fact heading all the way to Hobart now to refuel instead. It is a big lonely place down here by yourslef. Especially in a tiny little boat. There’s also a sense of what are we doing here. We should be at home with our familiies. Instead we’re bobbing around amongst ice bergs and trying to bring an end to illegal whaling.

I snuck a few calls back to family earlier today. Speaking to Sharyn and the girls just made it worse really. It just made me more homesick.

Captains Blog bought to you by Acer

This isn’t over yet. And I’m proud (and honored) to be part of this story.

As my latest project continues to take shape, I have noticed that social media, as a product, is a tough one to sell.

Most businesses unwittingly trapped in the old school of marketing feel that a web site is a necessary evil, not something that could (and will) radically change their marketing strategy.

So while putting together the website, it became clear that in addition to mapping out the many advantages of teaming up with someone with my background, I also needed to bridge the gap between perceived advantages and real ones - hence this series of sub-pages I’m publishing here.

I have deliberately kept them simple - a way of taking the first step over what I have come to accept as a very long bridge.


Paid Vs. Organic Search
To many, Google and the many other search engines out there are a mystery. “Ranking high” or appearing on the first page is considered something you have to pay Google for.

Anyone who works in social media will tell you the same thing: you will never build a brand by paying for an advertisement on Google. That serves another purpose entirely. Brands are built on the actions they take and values they embrace, and that takes a lot of commitment.

Search engines in brief
Google and its many competitors aim to deliver results that are as close as possible to what the person searching actually wants and “ranks” the pages it displays in the search results based on relevance to the search. Consequently, the more “relevant” the page, the higher the ranking for that particular search.

Relevance isn’t just a marketing ploy – it means having a profound understanding of context, popularity, authority and reputation. It means playing a meaningful role to committed consumers who give their attention to your brand because of its relevance to them.

If your site provides regular, relevant, informative and above all authoritative content, then Google and the other search engines will “rank” your site accordingly and send you a lot more visitors over time.

Of course SEO (Search Engine Optimization) techniques like, keyword research, link building and seeding are still an important part of any online media strategy but relevance to your customers and their ever-changing needs is what’ll get you on the first page.

Just in case you needed a reason to believe in Social Media… Here are 10 I found here and there on the web.

#1
Because 3 out of 4 Americans use social technology.
Forrester, The Growth Of Social Technology Adoption, 2008
http://www.forrester.com/Research/Document/Excerpt/0,7211,44907,00.html

#2
Because 2/3 of the global Internet population visit social networks.
Nielsen, Global Faces & Networked Places, 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/03/nielsen_globalfaces_mar09.pdf

#3
Because visiting social sites is now the 4th most popular online activity — ahead of personal email.
Nielsen, Global Faces & Networked Places, 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/03/nielsen_globalfaces_mar09.pdf

#4
Because the time spent on social networks is growing at 3X the overall Internet rate, accounting for circa 10% of all Internet time.
Nielsen, Global Faces & Networked Places, 2009
http://blog.nielsen.com/nielsenwire/wp-content/uploads/2009/03/nielsen_globalfaces_mar09.pdf

#5
Because the monthly growth rate of Twitter users from January to February 2009 was 1382%.
Mashable, March 16th, 2009
http://mashable.com/2009/03/16/twitter-growth-rate-versus-facebook/

#6
Because 93% of social media users believe a company should have a presence in social media.
Cone, Business in Social Media Study, September 2008
http://www.coneinc.com/news/request.php?id=1183

#7
Because 85% of social media users believe that a company should go further than just having a presence on social sites and should also interact with its customers.
Cone, Business in Social Media Study, September 2008
http://www.coneinc.com/news/request.php?id=1183

#8
Because social media is democratizing communications at an unprecedented rate.
“Technology is shifting the power away from the editors, the publishers, the establishment, the media elite. Now it’s the people who are in control.”
Rupert Murdoch, Wired magazine, June 2006
http://www.wired.com/wired/archive/14.07/murdoch.html

#9
Because If Facebook were a country, it would be the 8th most populated in the world, just ahead of Japan.
Mark Zuckerberg, Founder and CEO Facebook - January 7, 2009
http://blog.facebook.jp/blog.php?post=46881667130

#10
Because for companies, resistance to social media is futile.
“Millions of people are creating content for the social Web.
Your competitors are already there.
Your customers have been there for a long time.
If your business isn’t putting itself out there, it ought to be.”
BusinessWeek, February 19, 2009
http://www.businessweek.com/technology/content/feb2009/tc20090218_335887.htm

So I’m a little behind on the updates…

If you only knew.

Work - the 9 to 5 stuff - has gone completely off the map. In fact it’s so intense, it’s leaving me numb which, for a copywriter is a pretty serious condition.

But there is, apparently, light at the end of the tunnel.

In a recent article I posted an ambitious to-do list, with 6 goals to complete before December. The list now looks like this:

Set up a Limited liability company to handle the following: (ready)
1. Expand my professional relationship with my largest client which will help me cope with the sheer amount of work and of course help finance the projects below. (the die is cast)
2. Finish and launch the Social Starter initiative. (95% completed awaiting site launch)
3. Transfer all domains and online activities over to the new company. (need the company but it’s a given)
4. Rework The Acer Guy to include officially-sanctioned reviews and charitable causes. (done - about to launch)
5. Re-commission the Runaway Parents series of sites (starting with Italian). The first time around was a disaster. (started - this time it looks like a real winner)
6. Start the ball rolling with Language Is Free. (postponed)

To be perfectly honest, when I took a look at this list earlier I actually surprised myself with just how much progress I’ve made with these projects.

At the same time, it’s really exciting to see it all come together - remember this has been bubbling beneath the surface for the past three years. I always knew my life would be hard to turn around, but one thing’s for sure, it’s finally started to change course.

I’ve been looking forward to writing this post.

It’ll be a short one, as there’s lots to do, but you will excuse me if I gloat for a little while.

TheAcerGuy blog today took a huge leap forward and I wanted to share it with you. I’ve been given the green light to invite the site readers to conduct and publish reviews of Acer products on the blog itself.

This might not seem like a big deal to you but in actual fact it’s a massive shift in and to be perfectly honest, I’m not sure they know what they’ve started.

I’ve found that blogging is a great communication medium but it’s often seen and used as one-way instrument with two-way results. Hopefully.

I’ve participated in meetings in which digital media experts have outlined their social media strategies and I have come out crying!

Personally I’ve never really been a big fan of dictating the message, probably because that’s what I do for a living. I’m a much bigger fan of building community around a shared objective and that was always the goal with TheAcerGuy and finally after three years it’s going to happen.

Trendwatching this month talks about Transparency Triumph - Reviewing is the new advertising. We’re on the cutting edge then.

The more you put on your plate, the bigger the belly ache.

Here’s a short, macro-list of the things I have to do before December. Let’s not forget that each of these has its own sub-set of impossible obstacles to overcome…

Set up a Limited liability company to handle the following:
1. Expand my professional relationship with my largest client which will help me cope with the sheer amount of work and of course help finance the projects below.
2. Finish and launch the Social Starter initiative.
3. Transfer all domains and online activities over to the new company.
4. Rework The Acer Guy to include officially-sanctioned reviews and charitable causes.
5. Re-commission the Runaway Parents series of sites (starting with Italian). The first time around was a disaster.
6. Start the ball rolling with Language Is Free.

As you can see, there isn’t so much a plan, more like five and right now I’m struggling with #1 and #3. They are quite distinct ideas and activities but represent everything I’ve learned these past years online and practically everything I’m able to offer.

In Italy, you can’t (quite) start in a garage and get lucky, you have to plan for it, build it, bear the impossible fiscal burden and of course finance it virtually from scratch. That’s why it’s taking so long to get going and why it’s so frustrating working here at times.

By way of example, I’m planning on trying to raise money through The Acer Guy to buy computers for schools in the world’s poorest regions but in order to do so, I have to open what’s called an ONLUS (Nonprofit organization) otherwise I’ll be taxed on the donations. For the modest administration cost of approx. €3K-€4K per year.

Now I don’t mind organizing, but would someone explain how you’re supposed to promote micro-donations for specific projects AND then give that much money to the accountants/state just because the law requires you to do so?

Still looking into it and of course ways around it. Suggestions welcome…

I’m writing this post in a kinda-unofficial way right now. Think of it as an electronic sounding board amongst friends.

I’ll get straight to the point: The Acer Education Technology Initiative got me thinking about ways of using social media for worthy causes and I’d like to make a few changes on the direction TAG is heading.

There are two fundamental changes I’m going to introduce.

1) Having Acer recognize TAG as a authoritative resource for its product reviews. This will allow me to get far more people and enthusiasts from the “Acer community” involved in reviewing upcoming and new models directly.

2) Use the traction TAG has earned to adopt “causes”. Basically ask the community to Chip In (that’s the name of the widget) and fund the purchase of new or refurbished Acer PCs through a specific PayPal account that will then be sent to designated schools/charities in some of the world’s poorest areas. Naturally all this is done with maximum transparency and, at least to start with through reputable non-profit organizations like this.

This second initiative might not start there though, as I recently received a wonderful letter from the Operations Manager from the Earthrace initiative asking whether Acer would be interested in sponsoring her with a new computer (her four-year-old TravelMate 8100 is running out of puff). I’ve forwarded it on to the worldwide marcoms manager asking for help and there’s a slim chance he might even agree but if not Earthrace will be the first TAG “cause”…

Like I said I’m still working on the details of how this is going to play out but any suggestions you might have at this point would be very welcome indeed.

I’m about to go to the Milan Politecnico to follow a congress on Publicity, creativity, marketing and new media with Philip Kotler.

I really wish I could summon up the excitement to learn - that state of mind that comes when you’re on the pulse and ready to expand your mind as I could do with a serious dose of inspiration right now. No offence to Kotler, but no matter how intellectually lofty and well intentional, I really need to see more social media action from the people I’m going there with.

Show me they’re up to speed, and I’ll move on.

Silence must be one of the most frequently used words of this blog. It seems to crop up time and time again and I’m beginning to wonder whether, given a bit of effort, I could rank on the first page of Google for it.

My silence isn’t distance. It’s a sign that I’m still not free from the clutches of the needs of others which in turn means I’m not free to decide how much time I can dedicate to this site.

My silence isn’t empty. My days are full of challenges and miracles and, professionally speaking at least, I meet every single one of them.

My silence isn’t ignorance. I’m constantly pushing my knowledge, understanding and direct experience of social media.

Silence is a cloaking device. It takes you off the radar, which is pretty good for productivity, but sadly very bad for publicity.

So what’s cooking? Actually quite a lot.

First of all, and more or less in line with the McLeod Principles I’m putting in the hours. Lots of them. Second of all, and perhaps most importantly of all, I’m keeping my day job as a) it pays the bills while Plan B gains traction and b) it’s actually a pretty amazing experience.

So what’s Plan B? I’ve discovered that the hardest part of starting anything worthwhile isn’t the cost of the object itself, it’s my cost. The time needed to get something off the ground is, frankly, far more than you have available and this is the single biggest hurdle to moving the game on.

Plan B is focused on freeing up time by aligning what I do in my day job with what I’m planning to do. And that’s where Social Starter comes into being.

Social Starter is, quite simply, The Acer Guy success story replicated for other clients. Call it a Social Media Starter Kit (hence the name).

Social Starter is also one of the reasons I’m finding it hard to summon up any form of excitement about today’s congress, as I’m tired of witnessing Social Media torn apart and analyzed by professionals when I’d rather be forging another relationship with another client.

Still, you can’t win them all and as Hugh correctly points out, “everybody has their own private Mount Everest they were put on this earth to climb”.

See you after the conference.

Update, I Twittered about the meeting but have to admit I was expecting to get much more from it.

I guess this has been in the works for a while.

I’ve been looking at various strategies to get this company off the ground. Finance, loans, partners – they all have their pro’s and con’s.

The hard part isn’t so much the money itself, it’s convincing people that your idea is worth investing in and then giving up a piece of it when you know they don’t believe even half as much as you do. There’s nothing worse than knowing in your heart that you’re on to something and that what you’re trying to get started is actually worth doing and then having to waste so much energy on doubters.

Of course, there are Andy Bechtolsheim’s and forward-thinking VC firms like North Venture Partners out there; it’s just that none of them live in my neighborhood.

I did have a the weirdest meeting with a millionaire property investor who gave me exactly 5 minutes to convince him of both projects during a walk from one business meeting to lunch. To be perfectly honest, I gave up after just 2 as I’m pretty sure he had a minute and a half earlier.

So what’s a guy with two brilliant ideas during a recession in Italy to do?

Well the first thing is to figure out just how much you want this thing to work, convince yourself that your determination is a living, breathing entity and treat it with the respect it deserves, plan it all out and then sell the family silver.

Tough call that last one but the success Gods always demand a humongous sacrifice.

So here’s Plan A:

We get Genitori In Fuga up and running first, including everything from blog entries to the Advertisement section, along with associated sites and services (Flickr account, YouTube page and Facebook group for starters) and then hit the sponsors.

The first one we have lined up might catch you off guard. The Italian Ministry for Culture. That’s right. In Italy, this Ministry also handles tourism, which is where we want to go. If we can convince them that a) we’re promoting strong family values and b) helping tourism on a national scale and c) this Italian idea will then be exported, then we might get that all important seal of approval and assistance at Regional level which is when it starts getting interesting.

Once the Italian site starts gaining traction, then we can roll out other countries.

Tomorrow I have a meeting with a local web agency to see what needs to be done to get this first site finished and I’ve also asked those wonderful people at The Blog Studio who did this site for their thoughts. I’ll let you know how we get on.

How is it when you put a plan together, something big and wonderful that could well change your life, if not the world around you, and bring true value to your existence, obstacles and reasons “why not” simply fall out of the sky?

As I wrote this morning on my Italian blog, how do you get back on track when you’ve spent the past few months assiduously following someone else’s?

Well nothing gets done without a bit of effort so now’s the time to roll up my sleeves and find my own to follow.

Breathe in the future, breathe out the past

Recently, I had lunch with a very good friend who works for a huge TV network. I was absolutely shattered over lunch, having a really hard time stringing sentences together that were anything other than loosely concealed cries for help.

At a certain point, my friend said: “You know what your problem is? You occupy a really important role in a small company, which is why they expect blood whereas I occupy a medium role in a large company - our different blood pressures can be explained right there.”

What he was saying wasn’t that I should look for anonymity in a huge corporation, rather I should get out of the shadows and show the world what I do.

So without further ado, here’s the deal:

I am the de facto senior copywriter for Acer Group inasmuch as I work for the Ad Agency with the worldwide exclusive on Acer’s PR, corporate and product communications. If that doesn’t sound like a big deal, how about I tell you that there are in essence just five of us creating strategies and content for everything from product naming to corporate events? Still not enough? Well that we do this for Acer Group, Acer Inc., Packard Bell and Gateway?

Oh and I haven’t mentioned that I created and run single-handedly the unofficial Acer blog which alone has more than 60 thousand visitors / month.

In any ordinary company, there would be hordes of us, or at the very least a strategy which went beyond “getting it done”.

I won’t hide it - I’m tired. There’s got to be something more.

Bring on change - please!

I’m convinced that the current financial crisis, the general downturn needs to be taken by the horns. I mean if there’s a general sense of gloom, it’s because society is behaving like a herd, following the lead of the next guy who’s just another follower of mainstream depression.

I’m not saying we can just will our way out; what I’m saying is that we’ve forgotten how to offer - or worse - communicate anything of real value, so that when the bubble bursts, the superficiality of the way the world works and what it has to offer inevitably floats to the surface and people simply turn away in the search for something that goes a little deeper.

What’s needed right now is a profound sense of humanity in the things we do, not blind resistance to change coupled with faith in worn-out models that are obviously dying. I personally am sick of hearing exhausted messages that do nothing to add to my sense of well being. On TV networks, radio and web ads, the clutter all seems to follow the same script, no matter what the segment and who the customer is, the thrity-second sound byte has been rinsed and repeated so many times it’s impossible to tell what the original colour really was.

And when I stop and look in the hope of finding things to prove I’m wrong, there’s very little that does, apart from Google, Wikipedia, Facebook, Twitter and a bunch of Social Media sites that bring that all-too-rare value into my life as they’re not selling stuff/ideas/fashions/dreams I don’t need, they’re giving.

So value is where I’m heading.

In absence of any real contenders for true value propositions (no-one I know is seriously considering social media as a means to talk with customers), it’s time I started my own, and this site is where I intend to share how I get on.

Welcome back then, and keep up the good work.

I’d like to change this graphics of this site completely but can’t find the right theme. Anyone have any ideas?

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I’d like to take a few minutes out to talk about one of the most important elements of this blog. Simone.

The success and dare I mention it authority of this blog is due in no small part to his generosity, his own particular skill and, most important of all his belief that he can do a lot more for Acer’s customers.

If you look at blogs from other IT brands, there are always personalities behind them that believe in the value of the medium.

At Dell, without question the leader in this particular form of communication, it’s the chemistry between Lionel Menchaca and Richard Binhammer that has set the blogging world alight and helped transform public opinion of the company.

At HP, there no fewer than 52 corporate blogs in addition to 9 “Personal Interest Blogs”, although I’m not sure which one represents the company most.

Lenovo, of course, has David Churbuck who strikes up more interest and involvement than your average presidential debate (except this year’s).

OK, The Acer Guy is hardly a mega-site and there is no comparison between the way feedback gets absorbed into the company ethos from those sites and mine but the indefatigable willingness of Simone to roll up his sleeves and answer every single question I (you) throw at him puts him up there with the greats.

I’m sure all of you who’ve written to thank me for solving your numerous problems will agree.

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OK so I’m a day late, but I’m going to start by wishing you all a very happy, serene and prosperous 2008.

2007 was a pretty amazing year for me, first and foremost because of the arrival of my son, Alex, but professionally speaking, I have never felt so close to the purpose of my job. What on earth do I mean by that? Well up until the arrival of this blog, everything I did for and on behalf of Acer was “safe”. There were no questions, no interruptions and no objections. It was as if everything I did was great, absolute. I was an invisible superstar

But then last Christmas, Edelman played a little party piece that put Acer under the spotlight for all the wrong reasons. I have spent 10 years putting Acer’s products into words and seeing them transformed into political weapons wasn’t exactly how I’d expected it to turn out.

So I started to listen and, not being able to keep my mouth shut (or my hands still) participate in the conversations and from that moment on, nothing was the same. From absolute and untouchable, my words became relative and accountable.

Have any of you noticed a subtle change in presentation and attitude of Acer ever since the launch of the 5920 Gemstone back in May? If you have, you have yourselves to thank for it.

So here’s to a wonderfully productive 2008 full of conversation, collaboration and - fingers crossed - change.

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If you’re reading this you want to install something more than Windows XP in your Aspire 5920, then probably you’re interested in … Where I find and how I can install all drivers …??

Well, here I will tell you my way to setup the machine, of course feel free to do it in different way with same components.

I strongly suggest reading this BEFORE you do anything, so you will know all the steps and everything you need to download first.

If you can, store the drivers on a USB key; considering that packages can be large, start to copy in the USB key just first packages (like points 1 -> 4 + and the others later ….

You need these drivers; I also suggest following the numeric sequence I’m listing here to setup Windows drivers:

1- MS Windows hot fixes
I suggest installing this set of hot fixes from MS; some are relative to power management, Azalia audio channel, reliability & stability and so on.

kb885222.exe /quiet /norestart
kb885855.exe /quiet /norestart
kb888111.exe /quiet /norestart
kb889673.exe /quiet /norestart
kb892050.exe /quiet /norestart
kb893803.exe /quiet /norestart
kb896256v4.exe /quiet /norestart
kb909095.exe /quiet /norestart
kb909667.exe /quiet /norestart
kb912945.exe /quiet /norestart
kb918005.exe /quiet /norestart
kb936357.exe /quiet /norestart
kb936357-v2.exe /quiet /norestart
kb938828.exe /quiet /norestart

Then create a new txt file and copy inside all between “—“ lines:
—
Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Throttle]
“PerfEnablePackageIdle”=dword:00000001
—

Save with REG extension, like “newfile.reg”, then double click on it and accept to merge into registry
This is a part of power management patch

Collect all hot fixes directly from MS Knowledgebase or from http://thehotfixshare.net, of course download the package and do not use Windows Update …. now it’s better to avoid WU.
The parameter “/quiet” means: install silently without showing details on screen
The parameter “/norestart” means: install it but don’t ask to reboot when finished
During the installation you will see first screen from “Add new Hardware” wizard, close all now!
Reboot the machine after all patches and REG file are installed

2- Intel Chipset installation package named “INF Update utility”, you can find the package in Acer web site or in the main page of Intel, Intel has the latest version but you can use the Acer package as well

3- DirectX 9.0c redistributable package from Microsoft, look for the most recent package, now should be the November package.

4- MS .NET frameworks 1.1 and 2.0 with Service Packs

5- VGA card driver
This step need a special part, Acer have only Vista drivers and Nvidia don’t have a downloadable generic driver for mobile chips, if you haven’t a laptop in the supported list, you cannot download so you need to use another source.
One of the most complete website is www.laptopvideo2go.com, where you can find all Nvidia drivers release for XP or Vista, x32bit or x64bit.
Another source you can check is www.tweakforce.com, I only found this site recently and I haven’t tested anything from here jet, but you can try.
You can also use Nvidia software “Ntune” after driver setup to tune many parameters

Well, now you have a driver for you Nvidia VGA card
What about Aspire 5920 NOT with “G”?????
It’s easier; you need the VGA driver from Intel. Refer again to Intel web site main page and you will find the link to “Intel Graphic Media Accelerator Driver for WindowsXP”.
Simply follow the link, download and install… it’s not easy?

6- Audio. The CODEC is from Realtek and they have only one driver for all HD Audio, also for this you can’t download the driver from Acer website because it’s for Vista but you can download the file from Realtek web site, the package is for HD Audio CODEC, in the home page there is the link “HD Audio codec driver” under “Quick links”

7- Modem. The modem driver is from Acer website … install and forget it, this is my experience right now.

8- Ethernet. It’s a Broadcom Gigabit LAN adapter, you can get it from Broadcom directly:
From Broadcom website it’s possible to download Ethernet drivers:
http://www.broadcom.com/support/ethernet_nic/netlink.php
There is no setup.exe in the package, so unzip the driver in an empty folder and follow the “update wizard” from Device Manager, browse to unzipped files folder and click on OK, Windows will get the driver

9- Wireless adapter. It’s from Intel, so easy way again: go to Intel main page and follow the link named: Intel PRO/Wireless Drivers for Windows XP.
Also this driver hasn’t a setup to install, so you need to again to unzip in an empty folder and follow the “update driver” wizard from Device Manager. Browse to unzipped files folder and click on ok, Windows will get the driver

10- Memory Card reader and PCMCIA / ExpressCard controller.
Just download the driver from Acer web site, unzip, run the setup …. Done!

11- Bluetooth. The XP compatible version is the 5.1.0.3300. This is not free software, it could be not available from Acer Websites, ask to Acer Call Centers,

12- Intel TurboMemory. No driver for Windows XP known by now …

13- Webcam. PLEASE PLEASE PLEASE BE CAREFULL ABOUT THIS POINT
In my laptop there is a Bison webcam (HardwareID = USB\Vid_5986&Pid_0102) but you could have another branded webcam, SO PLEASE CHECK THE “HARDWAREID” BEFORE INSTALLING ANY SOFTWARE or DRIVER, if you install webcam drivers left right and centre without checking … it’s a mess to make it working! To check the HardwareID, open device Manager, expand “Imaging Devices” -> double click on “USB Video Device” -> select “Details” tab -> select “HardwareID”
Suppose you have Bison webcam like me, how to get the driver? Well you need just patience, select another Aspire model in Acer website and look for XP webcam drivers … Bison driver package is the same, Intel ONLY the driver, I’ve not installed also the Orbicam application.

14- Touchpad. Installed the Synaptic tool from Acer website, it manage also multimedia keys on the right of keyboard

15- Launch Manager. Downloaded from Acer website and installed, it manage the left keyboard side set of keys (wireless + Bluetooth and so on), the package it’s also for XP.

Acer Empowering Technology
Application version from Acer website is only for Windows Vista and there isn’t an official set of tools for Windows XP for Aspire 5920.
So I will not suggest you to try any other XP packages from other models … but if you really want to do that, you need to know that .NET frameworks from MS need to be already installed and you have to install the Empowering Technology Framework tool as first package, then all the others you want. I’ve never tested any of such tools on AS5920, so all problems are really unknown …

IF you want to manage Power Management profile for CPU instead of native Windows XP, you can test RightMARK CPU Clock utility; it seems to run without problems, until TODAY!!
If you want to manage different Wireless profiles I suggest installing the Intel PROSet tool, always from Intel website, so you can setup wireless profile and change the “simple” wireless client from Windows XP.

Windows Update
Of course if you want, run “Windows Update” to update completely your machine adding also WMP11 and so on, as you like

Well …. it seems we have installed all … but does it really work?

My AS5920G has been running for more than 3 months with CoD4, Crysis, LostPlanets (dx9) demos to test it running at 1280×800 … 

Sounds good, eh?

Enjoy your Gemstone!

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I’ve been trying to sum up the courage to do this for a while, and then it came to me in one quick, blindingly obvious flash.

You know the reviews section I half put up a while back? I now want to bring it down. Actually I already have.

If you remember, I recently published 5 user reviews of the Aspire 5920 and it was, as far as I am concerned, the best thing this blog has done since it started. I mean, what better way to “engage the public” than let them tell you what your products are like? By letting real customers dissect, photograph and review their own products without editing anything more than the odd spelling mistake, I think we’re doing everyone a good service.

I know it all sounds a bit like the user review section on Amazon or some other high-volume commercial site but in reality it’s not. This is turning the tables 180°. It’s letting you tell the world what you think and giving you a place to stand up for what you said. It’s my firm belief that Acer products aren’t all that bad and that the people who buy them bought them for a pretty good reason so why not get you the user/customer to share your thoughts.

Besides, does anyone really read site reviews you can’t talk back to?

So, there it is. An open invitation to vent your frustration or sing your Acer’s praises. Please mail me at reviews AT theacerguy dot com if you have one you’d like me to post. Just keep the swear words out

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