Tags: web2.0 enterprise2.0

Posted by: bertrandduperrin

Organizations can become more efficient in the short run by replacing costly, unpredictable problem solving activity with consistent, streamlined routines. However, this efficiency often comes at the cost of long-run adaptability. The more organizational activity is dominated by stable routines, the less the organization learns, and the more rigid and inflexible it becomes. To escape this fate, the authors of this working paper theorize that highly disciplined organizations must actively engage in strategic and selective perturbation of established routines.

Tags: organization efficiency innovation learningorganisation toyota

Posted by: bertrandduperrin

A recent survey Nortel Networks Ltd. (NYSE/Toronto: NT) completed with IDC reports that in less than five years up to 40 percent of the workforce will be hyperconnected, demanding everywhere, all-the-time communications. Not only will these individuals be emailing colleagues or using IM while on the go, they will also be tapping into social networks and online communities such as blogs, wikis, and online forums to improve business communications.

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Tags: CIO IT web2.0 socialnetworks communication

Posted by: bertrandduperrin

While agreement around the core concepts of "social software" has remained elusive, the underlying phenomenon is quite real. To date, industry analysts have quite properly focused on the cultural and organizational aspects of social software technologies (blogs, wikis, tag clouds and such) in the enterprise. "The sociology is more important than the technology," you often hear, and I couldn’t agree more.

But the technology still matters, and it turns out that social software tools differ substantially in functionality, maturity, approach and support. Moreover, social software applications have raised concerns in the enterprise: around privacy, security, intellectual property (IP) protection and compliance. IT managers also face more prosaic but equally important considerations of reliability, scalability and sustainability of the software and vendors alike. So let’s look a bit more closely at what constitutes social software.

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Tags: enterprise2.0 socialnetworks socialnetworking collaboration software

Posted by: bertrandduperrin

Tags: gustav blog socialmedia socialnetworking socialnetworks

Posted by: bertrandduperrin

“The main message of the hype cycle is that organisations need to make sure that when they adopt technologies early, they do so for the right reasons – because it is aligned with an area where it is important for them to innovate, not because everyone is doing it”

Tags: gartner hypecycle enterprise2.0 adoption alignment

Posted by: bertrandduperrin

The reality is the tools need selling their use, value derived from them, the conceptual models around what they do, and easing fears. Adoption rates grow far beyond the teen percentages in organizations that take time guiding people about the use of the tools and services. Those organizations that take the opportunity to continually sell the value and use for these tools they have in place get much higher adoption and continued engagement with the tools than those who do nothing an

Tags: enteprise2.0 web2.0 adoption fear risk

Posted by: bertrandduperrin

While Western economies are slipping into a recession, India's own economy is showing no sign of fatigue and is poised to expand at 7.5-8% in 2008. As a result, all the Indian CEOs I interact with are actively seeking to innovate and transform their products, services, processes, and even business models in order to drive global competitive advantage. And they are willing to harness cutting-edge technologies to fine-tune their market offerings, operating models, and customer engagement scenarios.

Tags: India innovation organization collaboration IT

Posted by: bertrandduperrin

To run through the core areas of value and of risk, the issue of risk is more prominent in executives’ minds than the business benefits. And because the risks are not clearly understood, these tend to be inflated and given more impact than they should be. But many of the risks, which can be very real, are also on the business side, not just on the technology side. I think there’s a minority of issues that are purely technological around implementation of the tools. "There are, very crudely, three categories of information: proprietary, which you maintain inside your organization; there’s some that you share with trusted business partners, clients, suppliers or alliance members; and there information that you actively disseminate to the public at large. And it’s not always immediately clear into which category information falls."

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Tags: web2.0 enteprise2.0 risk security governance

Posted by: bertrandduperrin

# Strategic Message Focus. Here conversation messages deal with strategic business issues. Examples of tactics include executive focused blogs, and establishment of networks or forums on topics such as succession planning, “baby boomer” brain drain, outsourcing, competition, innovation, and sustainability. If the software company’s own products are used in support of these efforts, so much the better
# Business Message Focus. Here the conversation message deals with functional or departmental problems that are internally or externally focused. When tied to specific business problems or processes, the focus of conversations will frequently be related to revenue enhancement, efficiency, speed, agility, and cost. Industry and process credibility will be necessary for the software company that takes this route; conversation participants need to know that you know what you’re talking about.
# I.T. Message Focus. This was discussed earlier in the context of media that allow conversations to take place between software developers and technical software users. Perhaps the most significant aspect of this particular use of social software to support software marketing is the democratizing impact that modern communications have on software development and support.

Tags: marketing socialsoftware

Posted by: bertrandduperrin

Nowadays, very few companies are worried about hosting mission critical applications outside of their own networks. Security is less of a concern, because companies are generally comfortable with Web security. And SLAs still exist, but they’re not the predominant issue. Most companies understand that web-based / hosted applications stay up fairly well, but nothing is perfect.

But even with many of the biggest issues resolved over the last 10 years, companies are still not adopting Enterprise 2.0 at the pace you would expect. And many Enterprise 2.0 startups can’t get the traction they need.

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Tags: enterprise2.0 business market sales startup

Posted by: bertrandduperrin

Tags: enterprise2.0 organization change alignment adoption

Posted by: bertrandduperrin

Information mapping based on an organization's goals and objectives can help shift the information professional's natural bottom-up point of view to a top-down, strategic perspective and increase his or her perceived value
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3. It helps to focus information services on the highest potential opportunities. This last benefit can make the value of the information center even more obvious. Orna tells us that libraries or information centers are undergoing an unexpected development. They are changing from "... a store of information to a source of knowledge and innovation ... a business intelligence service converting information to intelligence by means of expert filtering, editing, archiving, and researching." In order to accomplish this transformation, the information professional uses skills and capabilities uniquely suited to the task. According to the Information Advisor, among these skills are the understanding of the organization as a whole and how the parts work together; the ability to comprehend and elaborate on information needs; the ability to identify inefficient or improper uses of information; and the ability to improve the value of the information by evaluating, filtering, abstracting, and providing a broader organizational and/or industry context.

Tags: mapping cartography informationflows flows knowledge

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Tags: informationflows cartography activity

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Le fait que le traitement et le transfert de l'information deviennent progressivement la majorité du travail de la majorité des entreprises moderne conduira nécessairement à s'affranchir du « chaos » actuel en termes d'utilisation des différents outils. Le chaos vient d'une part du fait que nous utilisons le même outil et le même canal pour gérer des flux très différents. Ceci nous conduit à des situations d'embouteillage, où des flux de basse priorité obstruent les canaux (un sujet déjà abordé). D'autre part, l'utilisation des différents outils est personnelle, et chacun utilise ses propres règles, ce qui conduit à des incompréhensions et de l'inefficacité. Ce sujet est d'autant plus important que les canaux électroniques se multiplient, et est donc aggravé par l'apparition des outils « Web 2.0 ». Mon intuition est que le volume et l'importance croissante des communications vont conduire à l'émergence d'un « ordre », au moins selon les 3 axes suivants :

* La séparation du signal et du contenu. Elle permet d'utiliser les canaux réactifs (faible latence) pour propager le contrôle, et utiliser les outils collaboratifs pour gérer le contenu (avec des gains évidents en termes de partage, de sécurité, de sauvegarde, …). Ce point est déjà compris et noté par les spécialistes de l'entreprise 2.0 (voir les articles de Fred Cavazza).
* Séparer les flux critiques des non-critiques, les flux liés aux processus métiers des flux informels. Il faut utiliser l'abondance des outils pour que chacun soit utilisé à bon escient, et de la même façon par tous (bien sûr). Cela passe par la rationalisation et l'édiction de règles collectives (cf. le chapitre 5).
* Une gestion plus rigoureuse du temps. Le temps est clairement devenu la ressource critique dans les entreprises. Il ne sert à rien d'avoir le téléphone ou l'email d'une personne si vous n'avez pas son attention. La multiplication des flux est illusoire, et les outils modernes offrent des « tuyaux bouchés ». Les outils de pilotages des flux critiques liés aux proce

Tags: information informationmanagement informationflows organization communication

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* Start with clear-cut business objectives

This is one you'll hear us harp on. Too many times we see businesses rush towards technology and tool sets before ensuring there's a comprehensive look at what the business really expects to gain from an enterprise 2.0 project. A lot of times it can be simple objectives like cutting down on the number of weekly meetings or reducing the amount of emails sent. For every departmental batch of emails you show me, I can give you plenty of ways to move that information into a more conversational and interactive channel with things like blogs, forums, or a wiki.

* Focus on the low-hanging fruit

This one's about looking at your business processes and figuring out simple ways to incorporate some collaboration and conversation. Marketing, sales and corporate communications are good candidates to get on the enterprise 2.0 bandwagon because the flow of information tends to be fast and furious and collaboration is essential. As you begin socializing enterprise 2.0, make sure you quickly identify the pain points of each group. Try not focus on the technology too much until you have things teed up and can demonstrate how processes will be improved.

Tags: enterprise2.0 communities adoption strategy socialmedia

Posted by: bertrandduperrin

Everything is moving to the cloud. As we enter the third decade of the Web we are seeing an increasing shift from native desktop applications towards Web-hosted clones that run in browsers. For example, a range of products such as Microsoft Office Live, Google Docs, Zoho, ThinkFree, DabbleDB, Basecamp, and many others now provide Web-based alternatives to the full range of familiar desktop office productivity apps. The same is true for an increasing range of enterprise applications, led by companies such as Salesforce.com, and this process seems to be accelerating. In addition, hosted remote storage for individuals and enterprises of all sizes is now widely available and inexpensive. As these trends continue, what will happen to the desktop and where will it live?

Tags: desktop software web web2.0 mobility

Posted by: bertrandduperrin

As part of the podcast, I asked Peter what surprised him most about this Agile journey at Borland. “The thing that surprised me,” he said, “is how powerful it is each morning when everybody gets around the table and actually goes through what they’ve done

Tags: agilemethods commitment projectmanagement relationship

Posted by: bertrandduperrin

There are four levels of engagement in this new Generation V. Each level is related to the extent to which a customer engages with other customers and the level of engagement a business must have to enable them:


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Tags: adoption gartner generationv engagement communities

Posted by: bertrandduperrin

An older method of context analysis, called SWOT analysis, allows the business to gain an insight into their strengths and weaknesses and also the opportunities and threats posed by the market within which they operate.The older method of SWOT analysis does not apply to the context analysis of social networks because of the systemic dynamics of an ever-changing market brought on by the social networking medium.

Tags: swot factoranalysis socialmedia socialnetworks interrelationship

Posted by: bertrandduperrin