Michel Godart

Je suis ouvert aux opportunités de carrière

Being a student in paramedical, passionated 'by accident' by everything concerning computers and telecommunication I decided to orient my professional carreer in that direction with as a result that I became "Geek" and a big fan of Apple products.
I am trying to create a network with International contacts focussing on telecommunications and IT (Wireless, IT, Telco, Internet: ISP, Media). I have also gathered a lot of contacts in the HR and coaching sector. Please do invite me on LinkedIn (2179 contacts), it would be an honor to have you in my contacts. You can send invitations to "mickey900 AT me DOT com" and to "rp AT lepodcasthightech DOT com"!
I am always available to help and share my knowledge, my way of mind follows the example of "Open Source" mentality. In my professional life I alway focus on team spirit. I am a perfectionist, open minded and friendly even in times of crisis, more than 7 years of experience in "call-center" and my customer orientation makes me an excellent negotiator. One of my strengts are my very good "skills" and good presentation. I am also a selflearner and study quickly. I also invite you to consult the recommendations about me.
Languages: French - Dutch - English.
Jabber: "imickey70 AT gmail DOT com"
Skype: "michel-godart"

Specialties
- 7 years Call Center
- Customer oriented
- High commercial and technical skills
- Association between Sales & Technical profiles
- Mac OS X
- TCP/IP, ATM, X25
- ADSL support
- VoIP support
- Mobile Internet, Intranet (M2Machine, VPN,...)
- WIFI, Bluetooth, IR
- Mobile Network (2G - 2,5G EDGE- 3G - 3,5G HSDPA - GSM-R)
- BlackBerry BIS, BES & BES+
- Unix, Linux
- TNG Unicenter
- SDH
- SS7 & IN

Expériences

• Proximus - Belgacom Mobile (Belgacom Group) : 11/2009 - Aujourd'hui
  Roaming Operational Engineer
  Service Level Manager (SLM) , Service Project Analyst (SPA): in the scope of new projects, end to end accountable for ensuring the overall operational readiness for cross-functional and multi-technology projects; for the roaming domain and take part of the Service Assurance Program.
• Le Podcast High Tech : 04/2007 - Aujourd'hui
  Public Relations
  Manages and maintains all public relations in the project with the director. Ensures the organization of special podcasts, organises the reception of VIP's. Finds new speakers and attempts to internationalize the project. Promotes Business Deal and strengthens the whole project by an effect of Buzz and Networking. Ensures and maintains a strong relationship of trust and reliability with our partners:
  
  http://www.lepodcasthightech.com/v2/partenaires
  
  Specialists Mac-Win.-Ubuntu around a table to present high-tech news. Each month, a podcast with a businessman invited to speak!
• Differents Interim's office and extra in HORECA : 09/1992 - Aujourd'hui
  Maître d'Hotel
  Several interim mission (more then 162 differents customers) as "Conrad", "Hilton", "Sheraton", "La réserve" (at Knokke Heist), "Traiteur Benisti" (CACHER FOOD & BEVERAGES),...etc
  Actually I'm working on a regular base in the "Arenberg restaurant" (in Leuven) to improve my Dutch (Since January 2009) and also for "La crise sur le gâteau - Service Traiteur d’Exception" only for the pleasure to do this job as an extra (Since 2006).
• SNCB - NMBS : 05/2009 - 10/2009
  Consultant : NOC Engineer
  Working for Syntigo in shifts, at ICTRA (from SNCB-NMBS Holding), the NOC-MT operator is responsible for following:
  
  * Monitoring of NOC-MT network alarms (GSM-R, SDH, CWDM, DWDM, CCTV - Desigo, Malaga,...etc).
  * Registering, controlling and resolve incidents.
• Mobistar France Telecom : 12/2006 - 05/2009
  Supervision Engineer
  Successively "Change Management Engineer" then "Supervision Engineer" (Following ITIL process)
• Techcity : 10/2006 - 12/2006
  Technical Manager
  Technical Manager for migration's project BROBA-BRUO (+ TM backup Second line ADSL) for TELE2
• Proximus - Belgacom Mobile (Belgacom Group) : 02/2004 - 11/2006
  Emerging Business B2B Assistant
  Support Mobile Internet, Intranet, WIFI: Wlan, Bluetooth, IR, Mobile Network (2G - 3G - 3,5G: HSDPA), BlackBerry (BIS, BES & BES+)
• IP Globalnet : 12/2001 - 08/2002
  Supervisor Helpdesk Skynet Project
  Dial-up & ADSL support first line for Skynet (Belgacom Group)
• Belgacom (Belgacom Group) : 03/2000 - 11/2001
  Supervisor Helpdesk ADSL
  
• BASE : 09/1999 - 02/2000
  Orange Shop Assistant (Orange-KPN)
  Part Time
• Sitel : 03/1998 - 08/1999
  Customer Service Assistant
  Customer Service Assistant - In Bound - calls for Proximus - Belgacom mobile (Belgacom Group).
• Touring : 09/1997 - 02/1998
  Televendeur "Touring Assurances"
  Call Center Agent - Out Bound - calls: Contact customer from Touring Secour and propose a new car insurance policy