Jean-Christophe Dichant

Senior Presales Consultant in Enterprise Content Management market. I currently work for IBM Software, in the Public/Communication/Transportation area after having spend a few years dealing with Telco operators (Cegetel, Bouygues Telecom, France Telecom) and Government/Public sector.
Previously acting as a Customer Service Representative in Scientific Instrumentation for Philips Electron Optics, both as an on site Engineer and as a Group Leader for France.
Actually in charge of the Process, Content and Web Content Management offering for France.

Specialties
ECM, WCM, BPM, BPA, Workflow, Content Management, Records Management, eForms, Web content Management, FileNet P8, Claims management, email management, web content management

Expériences

• IBM Filenet France : 03/2007 - Aujourd'hui
  Presales Consultant
  Presales for IBM ECM, I have a sales support role in assisting sales people during the presales cycle.
  I work for pubco market, including telecommunications, communications, transportation and public. Working more specifically on large accounts (EDF, SNCF, Sanofi-Aventis, Danone).
  Technical expert in BPM and Content Management for the entire ex-FileNet brand (still called IBM FileNet P8)
• FileNet : 07/1998 - 02/2007
  Presales Consultant
  Provide pre-sales support to Account Executives/Alliance Managers. Pre-sales support includes assisting AE/AM with requirements, system configurations, business re-engineering studies, integration feasibility analysis, technical aspects of proposals and product presentations and demonstrations. Interact with engineering and marketing groups at a corporate level.
  Locally dealing with telecom, public sector and administrations, acting as a presales engineer and architect for ECM/BPM global solutions.
  Involved in different projects for companies such as SNCF, France Telecom, Sacem, Air France, Cegetel, Bouygues Telecom, Meditel, Ministère des Finances, Ministère de la Défense
• Tempo : 01/1998 - 07/1998
  Customer support Manager
  Presales Consultant and Customer Support Manager for Document Management (PCDocs products) industry.
  - On-site deployment (prototyping, tuning, training)
  - Deployment management for Lotus Notes, Windows NT and Intranet/Internet solutions (Web sites development)
  Results
  - Functional definition and prototyping of a multi-site Document Management System for an International Company
  - Presales Document Management support for the first french Telco Operator
  - Maintenance Contracts and Customer Support Services Definition Management
• Philips : 10/1985 - 04/1996
  Electron Optics Service Group Leader
  Customer Support Management (team planning, administrative tasks)
  - Technical expertise, Installations certifications, Users training
  - Worldwide expert member of Corporate Worldwide Support Virtual Team
  - Manager for 12 Field Support Engineers

Formation

• Centre d'Etudes supérieures industrielles : 01/1996 - 12/1998
  Engineer
  ,
  Industry Management, Software
• Institut Universitaire de Technologie de Saint Etienne : 01/1983 - 12/1985
  DUT
  ,
  Industrial Electronics