Frederic Llobell

8 years experience in CRM
¤ In-Depth Knowledge of the CRM Market
¤ Successful experience in :
- Business needs analysis,
- Choice of solutions
- Re-engineering of processes
- CRM project management
My goal is to Deliver solutions to ensure a successful customer oriented strategy

Specialties
CRM (Helpdesk, Contact center, Customer service, SFA, Marketing Automation)
CRM Software: Pivotal, MsCRM, E Deal, Applix iEnterprise, Coheris

Expériences

• Pivotal Corporation : 05/2008 - Aujourd'hui
  Solutions Consultant
• BT Consulting : 01/2007 - 04/2008
  Senior CRM Consultant
• Accoval : 10/2005 - 12/2006
  CRM Business Analyst
• Gestisoft : 01/2005 - 08/2005
  CRM Business Analyst
  implementation - customization of Pivotal CRM suite
• Double V3 : 01/2004 - 01/2005
  Account Manager
• Applix France : 06/2000 - 07/2003
  CRM consultant

Formation

• Polytech : 01/1991 - 12/1994