Nathalie COHEN

Je suis ouvert aux opportunités de carrière

"Coming together is a begining, staying together is progress and working together is success" Henry FORD.
I’m looking for a Customer Relationship Manager position in France.
My professional career path is entirely dedicated to the Management of Customer Relationship and business development. I am confident that I can be an asset to a company and would appreciate your reviewing the enclosed CV that depicts my Customer Relationship characteristics and skills. I am a motivator and organizer and these skills have enabled me to effectively defuse problem situations with customers using tact, thus creating a long-term Customer Relationship. Teamwork is another skill I have acquired and one I know is necessary for organizational cohesiveness.
Have a look at my website.
http://nathco.site.voila.fr/
Nathalie COHEN
Tel : 336 12 23 36 15

Specialties
Capital market, customer relationship management, equities, futures, options, sales.

Expériences

• GL TRADE : 01/2008 - Aujourd'hui
  Customer Representative
  Customer Relationship Management and Market Issues (Ubix software):
  - Solving margin, deposit and market trades problems on Futures and Options.
  - Settlement protocols for capital adjustment on all derivatives markets.
  - Updating frames of reference.
  - Software tests in customer environment.
  - Training customers.
• RCBF : 11/2007 - Aujourd'hui
  Trainer
  Teaching Capital Markets Principles (Products, Actors and Business rules) evening courses:
  
  Population trained composing of financial services consultants, engineers, and people coming from transverse functions.
  - Teaching aid development.
• TRADITION SECURITIES AND FUTURES : 06/2002 - 09/2005
  Customer Representative
  Customer Relationship Management for main accounts (Customer Support):
  - Customer relationship knowledge management and reporting.
  - Pre-sale activities including proposals and Give-up Agreements.
  - Settlement protocols setup for US market.
  - Suspense accounts settlement for Futures, Options, Equities and OTC markets.

Formation

• ESSEC - ESSEC Business School : 01/2005 - 12/2006
  
• Institut national des Langues et Civilisations orientales : 01/1986 - 12/1988
  DEUG, HEBREU