Ross McKillop

Independent E-Learning Professional

Experiences

• simplehelp.net and switchingtomac.com : 08/2006 - Present
  Blogger/Tech Writer
  Simple Help and Switching To Mac are both tutorial based web sites that help PC and Mac users learn to do various things with their computers.
  
  Simple Help was started in August of 2006 and Switching To Mac was acquired and re-launched in September 2008.
• Comcast : 05/2002 - 05/2006
  Manager, eSupport
• Excite@Home : 03/1999 - 01/2002
  Manager, Knowledgebase
  Implemented projects that significantly lowered mean time to resolve, first call resolution, and average handle time for all Excite@Home call centers
  Managed group of tech writers, content developers, editors and webmasters
  Responsibilities included budget planning, payroll, hiring, and setting group/individual objectives.